In order to protect ourselves from users attempting to commit fraud on Diceblox, we take advanced measures to ensure the site operates in a safe manner. Therefore, some withdrawals may be placed into a Reviewing state, pending an administrator's reviewal. This allows our team to verify the withdrawal and ensure it complies with our security and anti-fraud policies.
A withdrawal may enter review for several reasons, including:
Unusual or suspicious account activity.
Large withdrawal requests.
Card verification for new cards used.
Identity verification for new users.
We try our best to complete reviewing withdrawals as fast as possible. In some cases, it may take an extended period of time if we need to do an advanced review.
What do I do when my withdraw is reviewing?
In most cases, you'll receive information regarding the withdrawal, such as a request to provide verification for a card you used. You'll always be contacted by an administrator through our Live Chat system on the website. Never accept messages on any platform or external website from people claiming to be administrators. We request your patience as we work through the queue of reviewing withdrawals.
If we deem a deposit to be too suspicious, our anti-fraud team will refund the deposit to the original payment method used. In the event that you're unwilling to complete advanced information requests, a refund will be issued.